1. Invoice payments
When online payments are enabled, clients may pay published invoices by card through the public invoice page.
Invoices may be payable in full for the current balance shown on the invoice page. Partial online payment behavior should only be offered if it is clearly enabled in the product workflow.
2. Platform fees
The platform may track a platform fee on online payments. In the current launch model, that fee is absorbed by the account owner rather than added on top of the client payment.
This keeps the client-facing checkout flow simpler because the invoice page shows the invoice balance itself rather than a separate platform surcharge.
3. Refund requests
At this stage, refunds should be treated as manual review items rather than automatic self-serve actions inside the platform.
A client who believes a payment should be refunded should contact the business that issued the invoice. That business can review the request and decide whether a full refund, partial refund, credit, or no refund is appropriate under its own contract terms and applicable law.
4. Effect of refunds on fees
If a payment is refunded, any third-party processor fees or platform fees may not be fully recoverable. Unless required by law or separately promised in writing, those fee amounts may be deducted from any refund amount or handled according to the business account owner’s stated refund terms.
Because payment-processor rules can change, businesses should review their processor dashboard and policies before promising automatic refund treatment for processing-related fees.
5. Chargebacks and disputes
Clients may still have chargeback or card-network rights through their payment provider. Disputed charges may be reviewed by the payment processor and may temporarily reverse funds while the dispute is investigated.
Account owners are responsible for maintaining accurate invoices, contracts, approvals, and communications that support legitimate billing and dispute responses.
6. Billing questions
Questions about a specific quote, contract, or invoice should be directed to the business that issued that document.
General platform billing or support questions should be directed through the platform support contact or business contact information shown in the app.
